FAQ

POSSIBLE CAUSES OF FAULTY OPERATION AND TROUBLESHOOTING

CONCEALED CISTERNS

1. Outlet valve leaks

	POSSIBLE CAUSES	TROUBLESHOOTING
OUTLET VALVE LEAKS	Foreign particles in the outlet valve	Dismantling of the outlet valve
		Disassembling and cleaning the outlet valve
		Reassembly of the outlet valve
	The outlet valve is not in the correct position	Dismantling and correct reassembly of the outlet valve
	Accumulated limescale on the outlet valve	Recommended cleaning of the outlet valve washer or its replacement with a new one
	Accumulated limescale on the outlet valve	Replacement of the outlet valve with a new one

2. Water leaks into the toilet (even when the outflow is closed)

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS INTO THE TOILET (EVEN WHEN THE OUTFLOW IS CLOSED)	Fill valve - incorrect adjustment of the water level in the toilet cistern	Adjust the water level on the proper level
		See the labels on the styrofoam cartridge and on the outlet valve rod
	Fill valve - foreign particles in the valve prevents the valve from functioning	Dismantling and cleaning the fill valve
	Incorrect assembly of the outlet valve with a holder	Assembly the outlet valve and the holder in accordance with the instruction manual
	The trigger rods of the flushing plate are not assembled precisely enough	Readjustment of the trigger rods of the flushing plate in accordance with the instruction manual

3. Water leaks only while the plate is pushed

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS ONLY WHILE THE PLATE IS PUSHED	Inadequate water level in the toilet cistern	Check the water level setting on the fill valve
		Foreign particles in the fill valve - dismantling and cleaning of the valve
	Trigger rod is too long	Shorten the trigger rods to the proper length according to the instruction manual

4. Flushing plate is not functioning properly

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
FLUSHING PLATE IS NOT FUNCTIONING PROPERLY	Incorrectly mounted flushing plate holder	Check the accuracy of the assembly and eliminate disparities
	Disregarding of the installation dimension	Check the dimensions and eliminate disparities
	The flushing plate holder is not mounted parallel to the toilet cistern	Check for parallelism and eliminate irregularities

 

5. Water leaks into the living area

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS INTO THE LIVING AREA	The connection between toilet cistern and the toilet or the connection between the toilet and the drainage system	Check the toilet installation: The length of the extension Proper washer alignment Correct assembly of the extension along with the toilet and outlet elbow pipe

EXPOSED CISTERNS

1. Outlet valve leaks

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
OUTLET VALVE LEAKS	Foreign particles in the outlet valve	Dismantling of the outlet valve
		Disassembling and cleaning the outlet valve
		Reassembly of the outlet valve
	The outlet valve is not in the correct position	Dismantling and correct reassembly of the outlet valve
	Accumulated limescale on the outlet valve	Recommended cleaning of the outlet valve washer or its replacement with a new one
	Accumulated limescale on the outlet valve	Replacement of the outlet valve with a new one

2. Water leaks into the toilet (even when the outflow is closed)

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS INTO THE TOILET (EVEN WHEN THE OUTFLOW IS CLOSED)	Fill valve - incorrect adjustment of the water level in the toilet cistern	Adjust the water level on the proper level
		See the labels on the styrofoam cartridge and on the outlet valve rod
	Fill valve - foreign particles in the valve prevents the valve from functioning	Dismantling and cleaning the fill valve
	Incorrect assembly of the outlet valve with a holder	Assembly the outlet valve and the holder in accordance with the instruction manual

3. Water leaks only while the plate is pushed

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS ONLY WHILE THE PLATE IS PUSHED	Inadequate water level in the toilet cistern	Check the water level setting on the fill valve
		Foreign particles in the fill valve - dismantling and cleaning of the valve

4. Water leaks into the living area

(NON-)FUNCTIONING	POSSIBLE CAUSES	TROUBLESHOOTING
WATER LEAKS INTO THE LIVING AREA	The connection between toilet cistern and the toilet or the connection between the toilet and the drainage system	Check the toilet installation: The length of the extension Proper washer alignment Correct assembly of the extension along with the toilet and outlet elbow pipe